Terms and Conditions
Terms and Conditions
Last Updated: October 2024
Welcome to Tiny Threads! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
By using this site, you agree to these Terms and Conditions.
2. Product Information
We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions or other content on the site are accurate, complete, reliable, or error-free.
3. Pricing
All prices are subject to change without notice. We reserve the right to correct any pricing errors and will notify you if a change affects your order.
4. Orders
When you place an order, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in product or pricing information, or suspicion of fraudulent activity.
5. Payment
Payments can be made through accepted methods listed on our website. By providing payment information, you confirm that you are authorized to use that payment method.
6. Shipping and Delivery
We aim to ship your order promptly. Delivery times are estimates and may vary based on your location and other factors. We are not responsible for delays caused by carriers or other circumstances beyond our control.
7. Returns and Refunds
Please refer to our Returns Policy for information regarding returns and refunds.
8. Intellectual Property
All content on this site, including text, graphics, logos, and images, is the property of Tiny Threads and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content without our written consent.
9. Limitation of Liability
To the fullest extent permitted by law, Tiny Threads shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of this site or the products purchased.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of United Kingdom. Any disputes arising out of or related to these terms shall be resolved in the courts.
11. Changes to Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and your continued use of the site after such changes constitutes your acceptance of the new terms.
12. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact via the messaging service.
Thank you for shopping with Tiny Threads!
Return and Refund Policy
Returns Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you’re not, we’ve made our returns process simple and hassle-free.
Return Period
You have 30 days from the date of purchase to return items.
Eligibility
- Items must be unwashed, unworn, and in their original condition with tags attached.
- Final sale items, including clearance or promotional items, cannot be returned.
How to Return
- Contact Us: Please reach out to our customer service team at mel@tiny-threads.co.uk to initiate your return.
- Prepare Your Package: Include the original receipt and pack the items securely in the original packaging if possible.
- Shipping:
- You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item, defective product).
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Process
- Once we receive your return, we will process your refund to the original payment method within 7-10 business days.
- Please note that shipping charges are non-refundable.
Exchanges
- If you would like to exchange an item for a different size or colour, please initiate a return as outlined above and place a new order for the desired item.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of receipt, and we will arrange for a replacement or refund.
Customer Service
If you have any questions about our returns policy, please don’t hesitate to contact us at mel@tiny-threads.co.uk
Thank you for your custom!
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